Refund Policy

1 Refund Window

You are eligible for a full refund if you request it within 7 calendar days of your course purchase date. Refund requests made after 7 days from the date of purchase will not be eligible.

2 Refund Eligibility

Scenario	Refund Eligible?
Request within 7 days, course not started	✓ Full Refund
Request within 7 days, partial course viewed	✓ Full Refund
Technical issue preventing course access	✓ Full Refund
Duplicate payment for the same course	✓ Full Refund
Request after 7 days with significant course usage	✗ Not Eligible
Violation of Terms & Conditions	✗ Not Eligible

3 Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• The refund request is made after the 14-day period from purchase
• The student has violated our Terms & Conditions (e.g., sharing account or course content)
• The course has been completed or the certificate has been claimed
• The account has been terminated due to policy violations
• Requests citing "change of mind" after 7 days
• Promotional or discounted courses where the discount was ≥ 50%

4 How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Email us at support@dnyanplus.com with subject line: "Refund Request – [Your Order ID]"
• Step 2: Include your registered email address, Order ID (found in My Courses → Purchase History), and reason for the refund
• Step 3: Our team will review your request within 2 business days and respond
• Step 4: Once approved, the refund will be processed within 5–7 business days

5 Refund Processing Timeline

After your refund is approved:

• Credit/Debit Cards: 5–7 business days
• UPI / Net Banking: 3–5 business days
• Wallets (PhonePe, Paytm, etc.): 1–3 business days

The refund will be credited to the original payment method used during purchase. We cannot redirect refunds to a different account.

6 Partial Refunds

In special circumstances (day 8–14 window), partial refunds may be granted at our discretion. The refund amount will be determined based on the proportion of course content accessed and the reason provided. Partial refund decisions are final.

7 Failed Payments

If a payment fails but your account was debited, the amount will be automatically reversed by Razorpay within 5–7 business days. If you do not receive the reversal, please contact us with your transaction reference number and we will investigate immediately.

8 Contact Us for Refunds